Frequently Asked Questions (FAQs)

How do I place an order on the website?

To make a purchase, simply browse our catalogue, select the desired product, and click “Add to Cart.” Once you have finished shopping, proceed to checkout and follow the on-screen instructions to complete your payment and delivery information.

Which payment methods do you accept?

We accept the following secure payment options:

All major credit and debit cards – Visa, MasterCard, American Express, Discover, and others supported by our payment processor.

PayPal – Pay quickly and securely using your PayPal account.

Shop Pay – A fast and secure checkout option provided by Shopify.

Can I modify or cancel my order after placing it?

Once an order has been confirmed, it enters our fulfilment process and may not be modified or cancelled.

However, if your order has not yet been shipped, please contact our support team at [email aqui] within two hours of placing your order to request cancellation or changes.

How long does delivery take?

All orders are processed within 1–3 business days (excluding weekends and holidays). Once your order is shipped, you’ll receive a confirmation email with tracking information.

Transit Time: 6 to 12 business days

Total Delivery Time: 7-15 Business Days

Note: These estimates may vary slightly during peak seasons or due to unforeseen carrier delays.

How can I track my order?

Once your order is dispatched, you will receive an email containing a tracking number and instructions on how to monitor your shipment status.

What is the cost of delivery?

When you order from Yoori Beauty, you always benefit from free delivery.

What should I do if I receive a damaged or incorrect item?

We take every precaution to ensure your products arrive in perfect condition. In the rare event of a damaged or incorrect order, please contact our support team within 7 days of receipt at [email aqui] with your order number and photographic evidence. We will provide instructions for exchange or refund.

Do you offer refunds or returns?

Yes. Refunds and returns are available in accordance with our Refund Policy. Products must be unopened, unused, and returned in their original packaging within 30 days of receipt. For detailed guidance, please contact [email aqui]

Once we receive the product in perfect condition, we will issue a refund within 7 business days, using the original payment method.

Do you ship internationally?

Currently, Yoori Beauty delivers exclusively within the United Kingdom. We are working to expand our shipping network to other regions in the near future.

Is my personal data protected when shopping on Yoori Beauty?

Absolutely. Yoori Beauty fully complies with the UK Data Protection Act and the General Data Protection Regulation (GDPR). Your personal information is processed securely and will never be shared with third parties without consent.

Do you offer discounts or promotions?

From time to time, Yoori Beauty may offer seasonal discounts or promotional offers. To stay informed, visit our homepage regularly or subscribe to our newsletter for updates.

For any questions, please contact us: [email aqui]