Return And Refund Policy
Hassle-Free Returns Within 30 Days
At Yoori Beauty, your satisfaction is our priority. If your purchase doesn't meet your expectations, we’re here to help with a smooth and straightforward return process.
Return and Refund Policy
If, for any reason, you are not satisfied with your order, please contact us. At Yoori Beauty, we do everything to ensure our customers are completely satisfied with the product they purchased.
Here are some frequently asked questions about our return policy:
How long do I have to make a return?
You can return a product within 30 days of receiving it from our supplier.
What are the return conditions?
Products ordered by mistake can be returned if they are unused and in their original packaging. Customized products, such as made-to-measure items, cannot be returned.
How long does it take to receive a refund?
Upon approval, we’ll process your refund. Depending on your financial institution, the amount will typically reflect in your account within 7 business days.
Do I have to pay return shipping fees?
Returns for items that are defective, incorrect, or damaged during shipping are free of charge. We will cover all associated return costs.
Can I return my product without contacting you?
You must contact us before initiating a return, as the return address may differ from the original order shipping address.
How can I contact you?
You can write to us at [email aqui] or fill out the form below.We always guarantee a response within 24 hours and will be happy to assist you!
My product is damaged, what should I do?
For faster processing, you can attach a photo showing the poor quality or damage of the item. The best photos are taken on a flat surface, with the logo and defect clearly visible. This information will be used to assist you with your order and to prevent future issues.
If you have received a damaged or defective product, please contact us within 14 days of receipt.
Sometimes you may not be satisfied with your order. At Yoori Beauty, we want to ensure you are fully satisfied with your purchase. That’s why we offer a return policy to ease your concerns. Below you will find the details of our policy.
Important notice regarding cancellations
Once an order has been confirmed, it enters our fulfilment process and may not be modified or cancelled.
However, if your order has not yet been shipped, please contact our support team at [email aqui] within two hours of placing your order to request cancellation or changes .
Note: if the customer refuses delivery or does not pick up their order within the allotted time (usually 5 to 7 days), we (the merchant) are not responsible for this delivery refusal and no refund can be made.
General conditions for returns
Returns are accepted within 30 days of receiving the product.
The product must be unused, intact, and in its original packaging.
Please include the original invoice or proof of purchase.
Returns
Not satisfied with your order or did you choose the wrong size? No problem! You can return or exchange your order within 30 days of receipt.
Return in 4 simple steps
Send an email to [email aqui] to request a return form. Please read the conditions carefully in the form before sending the product back to our logistics center.
Fill out the return form.
Send your order with the completed form to the indicated address.
After receiving the package, we will refund the purchase amount to your bank account within 7 days.
Exchange in 4 simple steps (size issue)
Send an email to [email aqui] indicating your order number and the desired new size. You will then receive an exchange form.
Fill out the exchange form.
Send your order with the completed form to the indicated address.
Once the package is received, we will send you the correct size free of charge.
Exchange in 4 simple steps (defective product)
Send an email to [email aqui] and attach photos or a short video of the defective product. Briefly describe the problem.
Our team will check the product based on the images/videos.
If the claim is validated, our team will send you a replacement product free of charge.
Our customer service will provide you with the tracking information for the replacement shipment so you can track its progress.
For any questions, please contact us: [email aqui]